Archive for December, 2014

AHFE 2015

By Oliver on December 15th, 2014 in conferences, gamification

The 6th International Conference on Applied Human Factors and Ergonomics 2015 

AHFE-15-Logo

http://www.ahfe2015.org/index.html

July 26-30, Las Vegas, Nevada, USA

Presentation of Paper: Gamification of Business Processes: Re-Designing Work in Production and Service Industry

Gamification of Business Processes: Re-Designing Work in Production and Service Industry

Korn, Oliver; Schmidt, Albrecht:
Gamification of Business Processes: Re-Designing Work in Production and Service Industry

In: Procedia Manufacturing, 2015 [to be published]
DOI = 10.1016/j.promfg.2015.07.616

AbstractGamification-in-Production

In this work we provide an overview of gamification, i.e. the application of methods from game design to enrich non-gaming processes. The contribution is divided into five subsections: an introduction focusing on the progression of gamification through the hype cycle in the recent years (1), a brief introduction to gamification mechanics (1) and an overview of the state of the art in established areas (3). The focus is a discussion of more recent attempts of gamification in service and production (4). We also discuss the ethical implications (5) and the future perspectives (6)
of gamified business processes.

Gamification has been successfully applied in the domains education (serious games) and health (exergames) and is spreading to other areas. In recent years there have been various attempts to “gamify” business processes. While the first efforts date back as far as the collection of miles in frequent flyer programs, we will portray some of the more recent and comprehensive software-based approaches in the service industry, e.g. the gamification of processes in sales and marketing. We discuss their accomplishments as well as their social and ethical implications. Finally a very recent approach is presented: the application of gamification in the domain of industrial production. We discuss the special requirements in this domain and the effects on the business level and on the users. We conclude with a prognosis on the future development of gamification.

Presentation

This work will be presented at the AHFE 2015, the 6th International Conference on Applied Human Factors and Ergonomics within the conference track: 3rd International Conference on Human Side of Service Engineering

HCI International 2015

By Oliver on December 14th, 2014 in conferences
The 17th International Conference on Human-Computer Interaction
HCI-Logo
http://2015.hci.international/index.php
August 2-7, Los Angeles, CA, USA
Presentation of Paper:
The Effect of Gamification on Emotions. The Potential of Facial Recognition in Work Environments

The Effect of Gamification on Emotions. The Potential of Facial Recognition in Work Environments

Korn, Oliver; Boffo, Sandra; Schmidt, Albrecht:
The Effect of Gamification on Emotions. The Potential of Facial Recognition in Work Environments

In: Human-Computer Interaction: Design and Evaluation, Lecture Notes in Computer Science, Vol. 9169, 489-499, Springer, Heidelberg, 2015
DOI = 10.1007/978-3-319-20901-2_46

Abstract

Emotion-DetectionGamification is a delightful concept: it is a creditable idea to use “video game elements to improve user experience and user engagement in non-game services and applications”. The link between emotions and motivation, especially in context of employee motivation, is important: after all, increased engagement should have numerous benefits like improved performance and greater user satisfaction.

This article describes how gamification can be used in work contexts like industrial production. Since industrial production already involves processes with measurable physical outcomes (e.g. the number of parts produced per hour), gaming elements like scores and leaderboards could be implemented with comparatively little effort. Ideally the system should also be able to measure the effect on speed and quality of the gamified work processes.

Presentation

The work will be presented at HCI International 2015 in Los Angeles, CA, USA, 2-7 August 2015